If you are not satisfied with an item you have purchased with us, we will be happy to exchange or refund. You have 14 days from the date of receipt of the item to return it to us.

Please contact our customer service team before returning an item at: info@tieyourtieflorence.com

Items must be returned in their original condition, in their packaging and with a copy of the invoice to the following address:  Worthwhile srl – Piazza dei Rucellai 8 – 50124 Firenze  Italy

We will provide you with a return shipping label by email and return costs will be deducted from your refund.   You may also return the items directly to Worthwhile srl Piazza dei Rucellai 8 50124 Firenze – Italy

No refund will be made at the store, and your credit card will not be credited.

Damaged or incomplete items will not be accepted and will be returned to you at your expense.

Packages returned without necessary return information will be sent back to the customer.

Worthwhile srl Piazza dei Rucellai 8 50124 Firenze >> Tel +39 055 0517597  Mail: info@tieyourtieflorence.com